Patient Information


Appointment Policy

Consultations at Main Street Medical Centre are by appointment, however we reserve several appointments each day for urgent matters. We will do our best to give you an appointment with the doctor of your choice and at the time that best suits you. If it is an urgent matter and it is necessary to see your regular doctor, please let the receptionist know and they will ask your doctor whether you can be fitted in as an extra.

If you have several problems you wish to discuss with the doctor or a complex problem you may need a longer appointment. If you think you may require a longer appointment please ask our staff at reception when making the booking.

We always see our sick children. However, the earlier we receive your appointment request the easier it is to fit them in.

Appointments can be made over the phone, using the Online Appointments page on our website or through the Main Street Medical Centre App, which can be downloaded from our website.

Opening Hours
Monday – Thursday: 0800 – 1700
Friday: 0815 – 1700
Saturday: 0815 – 1100
Sundays and Public Holidays: Closed
Fees

We require patients to pay for their consultation in full on the day of their visit. For most consultations the rebate can then be claimed immediately through the Medicare Easy Claim System at this surgery by swiping your debit card with the rebate being deposited into your bank account immediately.

Normal Fee Health care card holder Fee Medicare Rebate
Standard Consultation $70.90 $66.90 $37..60
Long Consultation $110.70 $106.70 $72.80

We bulk bill all Pension Card Holders and children 15 years old and under.

Additional fees will apply for extended consultations or extra services at the time of the consultation, for example Electrocardiographs, lung function tests, skin biopsies or liquid nitrogen treatment of skin lesions.

For removal of lesions Pension Card holders will be charged a maximum out of pocket expense of $73.50.

New Patients
We welcome new patients.

All new patients are requested to complete our New Patient Form. We ask that new patients arrive 15 minutes before their appointment time to complete paperwork.

Non-attendance of an appointment
If you are unable to attend an appointment we would appreciate at least 2 hours notice so that we can offer the appointment to another patient. If you do not attend your appointment there will be a fee of $15. After two missed appointments all outstanding non-attendance fees must be paid before another appointment will be given, emergency appointments excepted.
After Hours
For urgent after hours medical attention, please call the surgery on 02 6672 1200 and a recorded message will give you the contact telephone number for our doctor on call.

Home Visits
Home visits are made for regular patients of the practice at the discretion of the doctor. If you feel your medical condition dictates the need for a home visit, please contact the surgery as soon as possible after 8am and we will forward your request on to your doctor.
Repeat Prescriptions
In order to provide the best possible care and fulfil ethical and legal responsibilities we require that you attend a consultation with your doctor to receive repeat prescriptions for medications. For urgent essential prescriptions the doctor will be able to fit you in for a brief ‘script only’ appointment.

Ongoing Referrals
A brief appointment is needed to obtain ongoing referrals.

Privacy
Your medical record is a confidential document. It is the policy of this practice to maintain security of your personal health information at all times and to ensure that this information is only available to authorised staff members. If you would like to view our Practice Privacy Policy please download our Privacy Policy.

Pathology and Radiology Results

All test results are viewed by your doctor and if the results require immediate action the doctor will call you.

For results that require a ‘non-urgent’ follow-up appointment the office staff will contact you.

If you do not hear from us then your test result does not require a follow-up appointment. However, if you wish to discuss the results with your doctor please feel free to book an appointment.

Please note that our reception staff are not able to give results over the phone.

Medical Certificates
Medical Certificates must be obtained during your appointment.
On-site Pathology
Medlab Pathology have an on-site collection centre:
Monday – Friday 0800 – 1330 and 1430 – 1700
Saturdays 0800 – 1100.

Patient Feedback
We welcome feedback from our patients, positive or negative. Please feel free to speak to the staff, place your feedback into the suggestion box on the front counter or send us an email via the Contact Us page on the website.

If you experience a problem with the practice please discuss it with your Doctor or, alternatively, speak or write to our Practice Manager. If you need to take the matter further you can contact:

Health Care Complaints Commission
Locked Bag 18
Strawberry Hills
NSW 2012
P: 1800 043 159